Return & Refund Policy

1. Overview

At Geethva Weaves, every saree is handcrafted by skilled artisans using traditional handlooms. Because handloom products are not machine-made, slight variations in color, weave, or texture are natural and are a mark of authenticity—not defects.

We aim to ensure complete customer satisfaction and offer returns only in genuine cases, as outlined below.

2. Eligibility for Return

A return may be accepted only if:

• You received a damaged product
• You received a wrong item (different from what was confirmed)
• There is a major manufacturing defect affecting usability

Conditions:

• Issue must be reported within 48 hours of delivery
• Saree must be unused, unwashed, and in original condition
• Original packaging must be intact
• Photo or video proof is required

3. Non-Returnable Cases

• Minor color variations due to lighting or screen differences
• Natural irregularities in handloom weaving
• Custom or made-to-order sarees
• Worn, washed, altered, or damaged-after-delivery items
• Change of mind after purchase

Handloom sarees are unique by nature. Small variations are part of their charm.

4. How to Request a Return

Please contact us within 48 hours of delivery with:

• Order reference / product name
• Reason for return
• Clear photos or short video of the issue

📞 WhatsApp: +91 90001 65660
📧 Email: [email protected]

5. Refund Timelines

• Return instructions shared after approval
• Refund processed within 5–7 working days after inspection
• Refund via original payment method or as mutually agreed

Shipping charges are non-refundable unless the error was from our side.

6. Contact Details

Geethva Weaves
📞 +91 90001 65660
📧 [email protected]
📍 Telangana, India